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5 Questions to Ask Your Private Health Insurance Broker

November 21, 2024

Choosing the right private health insurance broker is an important decision. They can help you find the right policy at the right price and protect your health in the long term. This is especially important at a time when 77% of people in the UK are worried about the effect of growing NHS waiting lists on access to treatment.


However, it can be hard to know how to narrow down your options. To help, our expert team has put together this helpful guide with five key questions you should ask any health insurance broker before becoming a customer. 

A middle-aged couple sat on hay bales while on a family day out

1. Which insurance companies do you work with? 

Each broker will have a panel of private medical insurance providers that it will work with. It’s worth assessing which providers your potential broker speaks to in order to get quotes. Knowing the list of companies can help you get an idea of the quality of policies that you’ll be shown as well as the prices. 


At The Private Healthcare Company, we work with a broad range of the UK’s most reputable providers, including Aviva, Bupa, Vitality, Freedom and more. We work to negotiate the best rates for the best policies, ensuring you enjoy unbeatable value. 

2. Will I have a dedicated account manager?

Make sure to ask your private health insurance broker whether you’ll have a dedicated account manager. This account manager will give you a consistent point of contact throughout your policy and work on your behalf to secure the best deals.


We guarantee each of our customers a dedicated account manager for the duration of their policy, so they know they’ll hear a friendly voice any time they need to speak to us and can rest assured someone’s fighting in their corner. 

3. What type of health insurance plans are available? 

Everybody’s health needs are different so it’s vital to know that you can find a policy to suit your 

requirements. Before going any further, ask your broker what kind of plans they’re able to negotiate and whether they match your circumstances.


Thanks to years of experience and connections with some of the nation's best providers, we’re able to offer a broad range of policy types, including insurance for all age brackets, such as over 50s, 60s and 70s as well as for families. 

private health insurance plans

4. Are there any major exclusions in my policy? 

Many private medical insurance providers include exclusions in their policies, such as pre-existing conditions, cosmetic surgeries, dental and vision. Make sure to check with your potential broker about which exclusions are common in the policies they negotiate, as gaps in your coverage could leave you vulnerable.


At The Private Healthcare Company, we offer continuity from your previous policy, doing our best to ensure that your cover is as extensive as possible. 

5. Can I alter my policy at any time? 

Health changes, circumstances change, and sometimes suddenly. Your healthcare policy needs to be able to adapt to cope with fluctuations in your health and circumstances, providing comprehensive cover at every step.


Your private health insurance broker should be able to negotiate flexible terms for your policy, which is exactly what your dedicated account manager at The Private Healthcare Company will do. 

Looking for a health insurance broker? Contact The Private Healthcare Company today! 

Finding the perfect private medical insurance that ticks all of these boxes can be a struggle, but don’t worry, that’s what the friendly team at The Private Healthcare Company is here to help with. 


We’ve been helping customers just like you across the UK since 1996 and employ a team of experts dedicated to negotiating the very best policies at amazing prices so you can compare and switch with ease. To find health insurance that’s as unique as you are, click here and get a free quote, or give our team a call on 01242 575 466

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